Privacy Policy for Ravenswood Rheumatology
Effective Date: January 7, 2025
Last Updated: January 7, 2025
Ravenswood Rheumatology respects your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use, and protect information
related to our messaging campaigns in compliance with A2P 10DLC requirements and
applicable regulations.
Information We Collect
1. Opt-in Data:
When you provide consent via our intake form by ticking the opt-in box, we collect:
○ Your name
○ Your phone number and/or email address
○ The method of opt-in (e.g., web form, SMS keyword)
2. Message Interactions:
○ Details of your interactions with our messages, such as confirmations, HELP
requests, and STOP requests.
3. Device and Usage Data:
○ Non-personally identifiable information, such as device type, message delivery
status, and message interaction frequency.
How We Use Your Information
We use your information to:
● Deliver messages you have opted in to receive, including appointment reminders,
surveys, or other informational updates.
● Respond to HELP requests and provide support.
● Ensure compliance with STOP requests to cease further communications.
Your information is never shared with third parties for marketing purposes.
Subscriber Consent and Disclosures
By opting in via our intake form, you agree to:
● Receive recurring messages related to the service(s) provided.
● Acknowledge that "Message and Data Rates May Apply."
● Access HELP instructions and STOP options.
● Be informed that message frequency may vary depending on the program you
subscribe to.
● Confirm that you are at least 18 years old (or the age of majority in your jurisdiction) if
the content is age-restricted.
The opt-in process includes:
● A clear description of the type of messages you will receive.
● Disclosure that message frequency may vary.
● Links to our Privacy Policy and Terms & Conditions.
● Confirmation of age eligibility, where applicable.
Age Disclosure
Users must confirm they meet the required minimum age before subscribing. By opting in, you
confirm that you:
● Are at least 18 years old (or the age of majority in your jurisdiction).
● Understand that age-restricted content will only be sent to eligible subscribers.
If age-gated materials are relevant to your subscription, you may be asked to provide additional
confirmation during the opt-in process.
Message Frequency
The frequency of messages you receive may vary depending on the service or program you
have opted into. For example:
● Appointment Reminders: Typically 1–3 messages per appointment.
● Promotional Updates or Informational Messages: Up to 5 messages per month.
Specific frequency details will be disclosed at the time of opt-in. If you have further questions,
reply "HELP" or contact our support team.
Opt-out Instructions
You may opt out of receiving messages at any time by replying "STOP" to any message. Upon
opting out:
● You will receive a confirmation of your opt-out request.
● No further messages will be sent unless you re-opt-in.
HELP Requests
To request assistance, reply "HELP" to any message, or contact us directly through the following
channels:
● Email: info@ravenswoorheum.org
● Phone: 860-977-1220
● Website: https://www.ravenswoodmd.com/
Embedded Links and Phone Numbers
Messages may contain embedded links or phone numbers to direct you to secure resources,
such as:
● Appointment confirmation pages
● Support contact information
All embedded links comply with security standards to protect your data.
Terms and Conditions
Please refer to our Terms and Conditions for details, including:
● Types of messages you may receive
● Disclosure that message frequency may vary
● "Message and Data Rates May Apply" information
● HELP and STOP instructions
● Privacy Policy links
Data Protection and Retention
We implement robust security measures to protect your data from unauthorized access or
disclosure. Information is retained only as long as necessary to fulfill the purposes outlined in
this policy or as required by law.
Compliance with A2P 10DLC Guidelines
Ravenswood Rheumatology adheres to the following A2P 10DLC requirements:
● Subscriber Opt-in: Opt-in details are clearly disclosed during the intake process,
including brand name, message frequency, and opt-out/HELP information.
● Subscriber Opt-out: STOP instructions and confirmation messages are provided upon
opting out.
● HELP Information: Support contacts are included in all HELP response messages.
● Privacy Assurance: Opt-in data is never shared with third parties for marketing
purposes.
● Sample Messages: All messages identify the brand and include opt-out instructions.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on
this page with the updated effective date.
Contact Us
For questions about this Privacy Policy, you can contact us at:
● Email: info@ravenswoorheum.org
● Phone: 773-769-9040
Sample Messages
1. Opt-in Confirmation:
"Thank you for opting in to receive messages from Ravenswood Rheumatology.
Message frequency may vary. Msg & data rates may apply. Reply HELP for support.
Reply STOP to cancel. By opting in, you confirm you are at least 18 years old."
2. HELP Response:
"Thank you for reaching out to Ravenswood Rheumatology. For assistance, please call
us at 773-769-9040 or email us at info@ravenswoorheum.org. Reply STOP to cancel
messages."
3. STOP Confirmation:
"You have successfully opted out of messages from Ravenswood Rheumatology. You
will receive no further messages."
4. Survey Message:
“Hi {{patient-first-name}}, would you please take a minute and write a review for us here:
{{review-url}}. It would help other patients just like you know how we are doing! Thank
you!”
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Northside Rheumatology (Ravenswood Rheumatology)
Address: 1945 W Wilson Ave, Suite 100
Phone: 773-769-9040
Email: info@ravenswoodrheum.org
Thank you for trusting us with your health and privacy.